Privacy Policy

Information we collect

We collect information that is needed to provide and manage casino services, maintain account security and meet our legal and operational responsibilities. The information collected may vary depending on how you use the website and which services you access. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and records of your communications. We use these details to create and administer your account, provide customer support, confirm your eligibility where required and communicate with you about your account or services.

Identity and verification information

For account verification, age checks, security reviews and anti-fraud procedures, we may request identity documents or other information that confirms who you are. This can include information shown on an identity document, proof of address or other verification material. We only seek information that is reasonably relevant to the applicable check and handle verification records with appropriate care.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, payment methods and account balances. Payment providers may process payment details on our behalf or directly under their own privacy arrangements. We use transaction information to operate your account, process payments, investigate unusual activity, prevent fraud, resolve disputes and maintain records required for compliance.

Technical, device and cookie data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, referring website and interaction data. We may also collect information through cookies and similar technologies. This helps us keep the website working, remember preferences, understand usage, improve performance and support security.

Sharing, security and storage

We may share relevant information with service providers and business partners that help us operate the website and provide services. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to meet a legal or compliance requirement, respond to a valid request, protect the rights or safety of players and others, investigate suspected fraud or unlawful conduct, or protect the security and integrity of the website. We do not sell personal information as a standalone product.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, authentication procedures, monitoring, encryption or similar protective technologies where suitable. No online service can guarantee absolute security, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Personal information may be stored or processed by us or our service providers in Australia or other locations, subject to applicable privacy and security requirements. We take reasonable steps to ensure information is handled appropriately when it is processed by an overseas provider.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, you may have the right to ask what personal information we hold about you, request access to that information, ask us to correct information that is inaccurate or incomplete, request deletion of information that is no longer required, and withdraw consent to marketing communications. You may also ask questions about how your information is collected, used or shared.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@drakariscasino.best. Please describe your request clearly and include enough information for us to identify your account. We may need to verify your identity before completing a request, especially where the information is sensitive or account security could be affected.

We will review and respond to privacy requests within a reasonable time and in accordance with applicable requirements. In some circumstances, we may need to refuse or limit a request, for example where disclosure would affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If this happens, we will explain the general reason where we are allowed to do so.

Updates to this policy

We may update this Privacy Policy when our services, practices or privacy obligations change. The latest version will be made available on this page, together with the date of the most recent update where appropriate. You should review this page periodically so you remain informed about how information is handled. Continuing to use the website after an update may indicate that you have read the revised policy, to the extent permitted by applicable requirements.